English-Speaking Customer Support Specialist – AI & Social Media

Kats Recruitment; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Meal card allowances

Private health and dental insurance

22 days annual leave

10-day paid initial training

Job summary

Kats Recruitment is seeking an English-speaking Customer Support Specialist for a Lisbon-based project in AI, social media, and digital communication. You will support subscribers of a premium digital service, handling onboarding, billing questions, and technical guidance.

The role requires strong English, problem-solving, and empathy. Work on-site in Lisbon with 40 hours per week across day and night shifts, 10-day paid training, meal allowances, private health and dental coverage, and a

Qualifications

• Excellent written and spoken English.
• Interest in AI, digital communication, and social media.
• Strong problem-solving and basic technical troubleshooting.
• Clear, empathetic customer-focused communication.
• Good computer literacy and multi-tasking.
• Experience in customer support or contact center is a plus.
• Familiarity with messaging apps is a plus.

Responsibilities

• Deliver professional customer care in English via digital channels.
• Assist users with onboarding, billing, and renewal inquiries.
• Guide customers through AI-powered tools and features.
• Troubleshoot subscription and app issues.
• Conduct targeted follow-ups to resolve complex cases.
• Flag recurring issues to product teams.
• Maintain accurate case logs in CRM.
• Ensure compliance with quality standards and security policies.

Skills

English proficiency

Customer support

AI interest

Troubleshooting

Job description

English-Speaking Customer Support Specialist – AI & Social Media | Lisbon, Portugal

Job Description

We are recruiting English-Speaking Customer Support Specialists for an innovative project based in Lisbon, Portugal, supporting a global technology leader in social media, artificial intelligence, and digital communication.
In this role, you will provide dedicated customer support to users of a premium digital subscription service that integrates advanced AI tools and exclusive features across leading social media and messaging platforms. You will assist subscribers with account management, billing, and technical guidance, ensuring an exceptional user experience in a fast-evolving digital space.

Your Role

• Deliver professional customer care in English via digital channels, handling inquiries for premium subscription features and integrated AI applications.
  
• Assist users with subscription onboarding, plan upgrades, account access, billing, and renewal inquiries.
  
• Guide customers through AI-powered tools, account configurations, and exclusive digital features.
  
• Troubleshoot technical issues relating to subscriptions, platform functionalities, and app integrations.
  
• Conduct targeted outbound follow-ups when necessary to bring complex customer issues to full resolution.
  
• Identify recurring platform or technical anomalies and flag them to relevant internal product teams.
  
• Maintain accurate case logs, customer notes, and interaction histories in CRM systems.
  
• Ensure ongoing compliance with quality standards, service level targets, and security policies.
  

Your Qualifications

• Excellent written and spoken command of English.
  
• Passion for and active interest in artificial intelligence, digital communication, and social media platforms.
  
• Strong problem-solving abilities and comfortable troubleshooting basic technical/app issues.
  
• Clear, empathetic, and customer-focused communication style.
  
• Good computer literacy, organizational habits, and the ability to multitask across digital systems.
  
• Previous experience in customer support, technical assistance, or contact center operations is an asset.
  
• Familiarity with popular messaging apps, social networks, and generative AI features is a plus.
  
• Availability to work on-site in Lisbon across rotational shift patterns (day or night schedules).
  

The Offer

• Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
  
• Work Schedule: 40 hours per week (5 working days, 2 rotating days off) with distinct shift schedules available:
  
  • Day Shifts: Operating between 07:00 and 22:00
    
  • Night Shifts: Operating between 22:00 and 07:00 (with applicable night shift premiums)
    
• Compensation & Benefits: Competitive monthly package including meal card allowances, holiday and Christmas allowances, and performance-based productivity bonuses.
  
• Health & Wellness: Private health and dental insurance coverage.
  
• Paid Leave: 22 working days of annual leave plus compensatory time for public holidays worked.
  
• Training: Comprehensive 10-day paid initial training program with completion compensation.
  
• Career Growth: Initial 12-month contract with long-term development and permanent conversion opportunities in a leading international technology environment.