Night-Shift AI Customer Support Specialist (English) - Lisbon

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Accommodation provided

Night shift premium

Meal allowance

Health insurance

Annual leave 22 days

Career development

Training

International environment

Job summary

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

AI interest

Communication

Problem-solving

Fast-paced

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.