English & French Customer Support Agent – Digital Advertising

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

Cross Border Talents is seeking a bilingual B2B support specialist to help clients optimise digital advertising campaigns. You will respond to inquiries, troubleshoot platform issues, and communicate clear guidance in English and French.

Successful candidates will have paid campaign management experience, strong communication skills, and comfort using digital platforms within an AdTech or customer-support environment. This is a Lisbon-based role.

Qualifications

• Experience in paid campaigns and adtech environments.
• Strong communication and analytical thinking.
• Fluent in English and French; comfortable with multiple platforms.

Responsibilities

• Respond to B2B enquiries about advertising workflows and account functionality.
• Investigate reported platform issues and provide clear next steps.
• Apply paid campaign knowledge to understand client needs and outcomes.
• Escalate complex technical matters to the appropriate team.

Skills

Paid campaign management

Digital marketing

Customer support

Troubleshooting

Job description

Help businesses get more from the tools they use to manage digital campaigns. You'll respond to platform questions, investigate operational issues and provide clear guidance in English and Spanish or Catalan.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Respond to B2B enquiries about advertising workflows and account functionality.
• Investigate reported platform issues and provide clear next steps.
• Use your paid campaign knowledge to understand client needs.
• Escalate complex technical matters to the appropriate team.

What you'll need

Fluent English and French; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.