Bilingual Customer Experience Advisor – Social Media Campaigns

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a bilingual French/English customer support specialist to assist users and advertisers with social media paid campaign services. You’ll help customers understand processes and navigate campaign tools in an international setting.

Fluent French and English, strong communication skills, and a customer‑focused approach are essential. The role offers a dynamic environment based in Lisbon with opportunities to grow within a global team.

Qualifications

• Fluent in French and English (written and spoken).
• Strong communication and active listening skills.
• Customer-focused approach and problem-solving mindset.
• Confidence with computers and online platforms.

Responsibilities

• Provide bilingual customer support across assigned channels.
• Help users understand campaign-related tools and processes.
• Resolve common service issues and document interactions.
• Maintain a helpful, professional tone in every exchange.

Skills

French

English

Communication

Customer service

Job description

Are you bilingual and comfortable using online platforms? Join a customer support team assisting users with paid social media campaigns and related service questions.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

• Provide bilingual customer support across assigned communication channels.
• Help users understand campaign-related tools and processes.
• Resolve common service issues and document interactions.
• Maintain a helpful, professional tone in every exchange.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.