Advertising Platform Support Consultant

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking customer support specialist to join an international team helping business clients with digital advertising services.

In this B2B role, you will guide customers on platform features, troubleshoot issues, and communicate clearly to keep campaigns running smoothly. This position is based in Lisbon, Portugal, and offers the opportunity to work closely with advertisers across sectors.

Qualifications

• Fluent English required.
• Paid campaign management experience mandatory.
• Experience in digital marketing and AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.
• Confidence using digital platforms.

Responsibilities

• Provide guidance on digital advertising platform features.
• Troubleshoot common technical and operational concerns.
• Ensure communication is clear, timely and professional.

Skills

Fluent English

Paid campaign management experience

Digital marketing experience

Communication skills

Troubleshooting skills

Job description

Enjoy combining technology, communication and problem-solving? Join an international team supporting business clients with digital advertising services.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Provide guidance on digital advertising platform features.

Troubleshoot common technical and operational concerns.

Ensure communication is clear, timely and professional.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.