French-Speaking Customer Support Agent – Digital Advertising

Cross Border Talents; Aveiro; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a customer support specialist to assist users and advertisers with social media paid campaign services. You will respond to inquiries, explain processes clearly, and help customers navigate digital advertising tools in an international environment.

Fluent French and English are required, with strong communication skills and a customer-focused approach. The role offers an opportunity to work in Lisbon's vibrant tech and advertising ecosystem.

Qualifications

• Fluent French and English, written and spoken.
• Strong communication and listening skills.
• Customer-focused approach.
• Confidence using computers and online platforms.
• Problem-solving ability.
• Flexibility in a dynamic, international environment.

Responsibilities

• Respond to customer enquiries about paid social media campaigns.
• Explain platform processes and service features clearly.
• Investigate reported issues and guide customers through next steps.
• Escalate complex cases in line with internal procedures.

Skills

Fluent French

Fluent English

Communication skills

Customer focus

Problem solving

Job description

Help customers make sense of social media advertising services. In this Lisbon-based role, you'll use French and English to answer questions, explain processes and support a smoother digital experience.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

Respond to customer enquiries about paid social media campaigns.

Explain platform processes and service features clearly.

Investigate reported issues and guide customers through next steps.

Escalate complex cases in line with internal procedures.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.