Customer Operations Specialist – Paid Campaigns

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a results-oriented B2B support specialist to assist business customers using digital advertising technology. You will help clients understand platform workflows, troubleshoot issues, and keep campaigns running smoothly.

The role emphasizes clear communication, analytical thinking, and hands-on guidance in an AdTech environment. Fluent English is required, and prior paid campaign management experience is mandatory.

Qualifications

• Experience managing paid campaigns and platforms.
• Experience in digital marketing and AdTech or customer support.
• Excellent communication and troubleshooting abilities.
• Comfort with using digital platforms and tools.

Responsibilities

• Explain platform workflows to business users.
• Investigate issues and coordinate resolutions.
• Manage customer expectations and provide updates.
• Follow internal quality and support procedures.

Skills

Paid campaign management

Digital marketing

Analytical skills

Strong communication

English fluency

Troubleshooting

Job description

Your experience with paid campaigns can make a difference. Help business customers understand platform processes, troubleshoot issues and keep their advertising operations on track.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Help business users understand platform workflows and campaign-related services.

Investigate issues and coordinate appropriate resolutions.

Manage customer expectations and provide updates.

Follow internal quality and support procedures.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.