Digital Campaign Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a client-focused professional to support advertisers using digital campaign tools. In this B2B role, you will blend campaign management knowledge with clear communication and practical troubleshooting to keep campaigns running smoothly.

You will handle client inquiries, explain platform processes, identify recurring issues, and maintain accurate customer records, helping teams optimize performance in a fast-paced AdTech environment.

Qualifications

• Fluent English; previous paid campaign management experience; experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.

Responsibilities

• Manage enquiries from clients about digital campaign tools.
• Explain platform processes and troubleshooting steps.
• Identify recurring issues and share feedback.
• Keep customer records accurate and complete.

Skills

Paid Campaigns

Digital Marketing

AdTech

Customer Support

Job description

Use your language skills and digital advertising background to support clients who depend on online campaigns. This Lisbon-based opportunity is designed for people who understand both service and AdTech.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Manage enquiries from clients with questions about digital campaign tools.
• Explain platform processes and practical troubleshooting steps.
• Identify recurring issues and share relevant feedback.
• Keep customer records accurate and complete.

What you'll need

Fluent English ; previous paid campaign management experience ; experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.