French and English Client Support Specialist – Online Ads

Cross Border Talents; Porto; On-site; EUR 11,000 - 16,000; Full time

Job summary

Cross Border Talents in Portugal is seeking a bilingual customer service specialist to support French- and English-speaking users of advertising services. You will help users understand processes, resolve questions and navigate digital advertising tools in an international environment.

You will handle questions about services and account processes, identify customer needs, troubleshoot issues, and follow quality standards in a dynamic setting.

Qualifications

• Fluent French and English, written and spoken.
• Strong communication and listening skills.
• Customer-focused approach and problem-solving ability.

Responsibilities

• Handle questions about advertising services and account processes.
• Identify customer needs and provide accurate information.
• Troubleshoot issues or refer them to specialist teams.
• Follow quality standards and operational guidelines.

Skills

French language

English language

Communication skills

Customer focus

Problem solving

Tools

Online platforms

Job description

Turn customer questions into clear solutions. Support French- and English-speaking users with advertising services while developing your experience in an international operation.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

Handle questions about advertising services and account processes.

Identify the customer's needs and provide accurate information.

Troubleshoot issues or refer them to specialist teams.

Follow quality standards and operational guidelines.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.