Customer Support Specialist – AdTech

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a digital marketing professional for a B2B support role. You will help business clients use our advertising technology platform, combining paid campaigns expertise with clear communication.

In this role you will assist customers with questions about platform tools, troubleshoot issues in paid campaigns, and explain processes to guide clients toward solutions. You will document cases, follow up on requests, and collaborate with colleagues to ensure timely

Qualifications

• Fluent English and Spanish or Catalan.
• Paid campaign management experience mandatory.
• Experience in digital marketing and AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.

Responsibilities

• Assist business customers with questions about platform tools and services.
• Troubleshoot technical and operational issues linked to paid campaigns.
• Explain campaign-related processes and guide clients through solutions.
• Document cases and follow up on outstanding requests.

Skills

Paid campaigns management

Communication

Troubleshooting

Analytical thinking

Job description

Do you master paid campaigns and enjoy helping people solve problems? Bring your digital marketing experience to a B2B support role in Lisbon, assisting business clients with an advertising technology platform.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Assist business customers with questions about platform tools and services.


• Troubleshoot technical and operational issues linked to paid campaigns.


• Explain campaign-related processes and guide clients through solutions.


• Document cases and follow up on outstanding requests.

What you'll need

Fluent English and Spanish or Catalan; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.