Bilingual customer Support Representative

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents is seeking a reliable B2B support specialist to help business users navigate digital advertising campaigns. You will explain platform processes, troubleshoot issues, and provide practical solutions in a fast-paced environment.

In this role, you will answer questions about campaign management, assist with paid advertising workflows, and build positive relationships through dependable service. Strong communication and problem-solving are essential.

Qualifications

• Fluent English with strong written and verbal skills.
• Experience managing paid campaigns in a digital marketing context.
• Experience in an AdTech or customer-support environment.

Responsibilities

• Provide B2B assistance to customers using paid advertising solutions.
• Answer questions about platform operations and campaign management.
• Resolve or elevate technical issues appropriately.
• Build positive relationships through reliable service.

Skills

Paid campaigns

Digital marketing

AdTech

Customer support

Communication

Job description

Be the reliable support contact behind a smoother digital campaign experience. Assist business users with their questions and provide practical solutions in a fast-paced environment.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Provide B2B assistance to customers using paid advertising solutions.

Answer questions about platform operations and campaign management.

Resolve or elevate technical issues appropriately.

Build positive relationships through reliable service.

What you'll need

Fluent English ; previous paid campaign management experience ; experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.