English & French Customer Support Agent – Digital Advertising

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a proactive support specialist to help businesses maximize their use of digital advertising tools. You will respond in English and French, guide clients through workflows, and troubleshoot day-to-day platform questions to keep campaigns running smoothly.

The role focuses on clear communication, practical problem solving, and collaboration with internal teams to resolve complex issues and improve customer satisfaction.

Qualifications

• Fluent in English and French.
• Mandatory experience in paid campaign management.
• Experience in digital marketing or AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.

Responsibilities

• Respond to B2B enquiries about advertising workflows and account functionality.
• Investigate reported platform issues and provide clear next steps.
• Use paid campaign knowledge to understand client needs.
• Escalate complex technical matters to the appropriate team.

Skills

English

French

Job description

Help businesses get more from the tools they use to manage digital campaigns. You'll respond to platform questions, investigate operational issues and provide clear guidance in English and Spanish or Catalan.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Respond to B2B enquiries about advertising workflows and account functionality.
• Investigate reported platform issues and provide clear next steps.
• Use your paid campaign knowledge to understand client needs.
• Escalate complex technical matters to the appropriate team.

What you'll need

Fluent English and French; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.