Bilingual customer Support Representative

Cross Border Talents; Lisboa; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a client-focused B2B support specialist to help business users navigate paid advertising technology and maintain smooth campaign operations.

You will explain platform processes, resolve questions, and address technical issues, ensuring reliable service and effective communication with customers in a fast-paced digital environment.

Competenze

• Fluent English.
• Previous paid campaign management experience.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills.
• Confidence using digital platforms.

Mansioni

• Provide B2B assistance to customers using paid advertising solutions.
• Answer questions about platform operations and campaign management.
• Resolve or elevate technical issues appropriately.
• Build positive relationships through reliable service.

Conoscenze

Paid campaigns experience

Digital marketing

Communication

Analytical

Troubleshooting

Descrizione del lavoro

Be the reliable support contact behind a smoother digital campaign experience. Assist business users with their questions and provide practical solutions in a fast-paced environment.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Provide B2B assistance to customers using paid advertising solutions.

Answer questions about platform operations and campaign management.

Resolve or elevate technical issues appropriately.

Build positive relationships through reliable service.

What you'll need

Fluent English ; previous paid campaign management experience ; experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.