Customer Support Specialist – AdTech

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a digital marketing support specialist to assist business clients using an advertising technology platform. You will combine paid campaign knowledge with clear communication to troubleshoot issues and guide customers through platform processes.

The role emphasizes documenting cases, resolving requests, and delivering excellent customer support in a fast-paced AdTech environment.

Qualifications

• Fluent English and Spanish or Catalan; mandatory paid campaign management experience.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills; confidence using digital platforms.

Responsibilities

• Assist business customers with questions about platform tools and services.
• Troubleshoot technical and operational issues linked to paid campaigns.
• Explain campaign-related processes and guide clients through solutions.
• Document cases and follow up on outstanding requests.

Skills

Paid campaigns

Customer support

Communication

Troubleshooting

Tools

AdTech platform

Job description

Do you master paid campaigns and enjoy helping people solve problems? Bring your digital marketing experience to a B2B support role in Lisbon, assisting business clients with an advertising technology platform.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Assist business customers with questions about platform tools and services.


• Troubleshoot technical and operational issues linked to paid campaigns.


• Explain campaign-related processes and guide clients through solutions.


• Document cases and follow up on outstanding requests.

What you'll need

Fluent English and Spanish or Catalan; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.