French-Speaking Customer Support Agent – Digital Advertising

Cross Border Talents; Aveiro; Vor Ort; EUR 23.000 - 26.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking a bilingual customer service specialist to support users and advertisers in social media paid campaigns. You will help customers understand processes, navigate tools, and resolve questions in an international Lisbon environment.

The role emphasizes clear communication, problem solving, and a customer-focused approach in a dynamic digital setting.

Qualifikationen

• Fluency in both French and English is essential.
• Strong written and spoken communication skills.
• Customer-focused mindset with adaptability.

Aufgaben

• Respond to customer inquiries about paid social media campaigns.
• Explain platform processes and service features clearly.
• Investigate issues and guide customers through next steps.
• Escalate complex cases per internal procedures.

Kenntnisse

Fluent French

Fluent English

Customer service

Communication skills

Problem-solving

Jobbeschreibung

Help customers make sense of social media advertising services. In this Lisbon-based role, you'll use French and English to answer questions, explain processes and support a smoother digital experience.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

Respond to customer enquiries about paid social media campaigns.

Explain platform processes and service features clearly.

Investigate reported issues and guide customers through next steps.

Escalate complex cases in line with internal procedures.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.