Advertising Platform Support Consultant

Cross Border Talents; Lisboa; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking an English-speaking customer support specialist to assist international business clients using digital advertising services. You will bridge product knowledge with clear communication to help clients optimize campaigns and day-to-day operations.

You’ll combine your experience in paid campaigns with strong troubleshooting and analytical skills, ensuring timely, professional guidance and smooth platform usage for diverse customers.

Competenze

• Fluent English required.
• Experience in paid campaign management is mandatory.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills.
• Confidence using digital platforms.

Mansioni

• Provide guidance on digital advertising platform features.
• Troubleshoot common technical and operational concerns.
• Ensure communication is clear, timely and professional.

Conoscenze

Fluent English

Paid campaigns

Descrizione del lavoro

Enjoy combining technology, communication and problem-solving? Join an international team supporting business clients with digital advertising services.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Provide guidance on digital advertising platform features.

Troubleshoot common technical and operational concerns.

Ensure communication is clear, timely and professional.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.