French and English Client Support Specialist – Online Ads

Cross Border Talents; Porto; On-site; EUR 22,000 - 28,000; Full time

Job summary

Cross Border Talents in Porto is seeking a customer service agent to support French- and English-speaking users and advertisers with social media advertising services. You will help clients understand processes, resolve questions and navigate digital advertising tools.

Fluency in French and English, strong communication, and a customer-focused approach are essential in this dynamic, international environment based in Portugal.

Qualifications

• Fluent in French and English, written and spoken.
• Excellent communication and listening skills.
• Customer-focused and versatile in a dynamic, international environment.
• Comfortable with computers and online platforms.

Responsibilities

• Handle questions about advertising services and account processes.
• Identify the customer's needs and provide accurate information.
• Troubleshoot issues or refer them to specialist teams.
• Follow quality standards and operational guidelines.

Skills

French

English

Communication

Customer focus

Problem solving

Computer literacy

Adaptability

Job description

Turn customer questions into clear solutions. Support French- and English-speaking users with advertising services while developing your experience in an international operation.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

Handle questions about advertising services and account processes.

Identify the customer's needs and provide accurate information.

Troubleshoot issues or refer them to specialist teams.

Follow quality standards and operational guidelines.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.