Customer Operations Specialist – Paid Campaigns

Cross Border Talents; Lisboa; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a dedicated Customer Advocate for a B2B role focused on paid campaigns and AdTech support. You will help business users understand platform workflows and resolve campaign questions, ensuring smooth day-to-day operations.

You will investigate issues, coordinate resolutions, and keep customers informed while adhering to internal quality and support procedures. Fluency in English is required.

Competenze

• Fluent English with strong written and verbal communication.
• Previous paid campaign management experience is mandatory.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills; confident using digital platforms.

Mansioni

• Help business users understand platform workflows and services.
• Investigate issues and coordinate resolutions.
• Manage customer expectations and provide timely updates.
• Follow internal quality and support procedures.

Conoscenze

Paid campaigns

Digital marketing

Customer support

Analytical skills

Descrizione del lavoro

Your experience with paid campaigns can make a difference. Help business customers understand platform processes, troubleshoot issues and keep their advertising operations on track.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

Help business users understand platform workflows and campaign-related services.

Investigate issues and coordinate appropriate resolutions.

Manage customer expectations and provide updates.

Follow internal quality and support procedures.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.