Digital Campaign Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a service-minded professional to support clients relying on digital advertising technology. You will help manage campaigns, explain platform processes and troubleshoot common issues to keep campaigns running smoothly.

You’ll combine strong communication with practical problem-solving in a B2B setting, helping advertisers optimize their campaigns while you gather feedback to improve the product and service provided by the team.

Qualifications

• Experience managing paid campaigns and digital marketing initiatives.
• Strong communication and problem-solving abilities.
• Familiarity with AdTech or customer-support environments and English fluency.

Responsibilities

• Manage enquiries from clients about digital campaign tools.
• Explain platform processes and troubleshooting steps.
• Identify recurring issues and share feedback with the team.
• Keep customer records accurate and complete.

Skills

Paid campaigns

Digital marketing

Customer support

Communication

Analytical thinking

Troubleshooting

English fluency

Job description

Use your language skills and digital advertising background to support clients who depend on online campaigns. This Lisbon-based opportunity is designed for people who understand both service and AdTech.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Manage enquiries from clients with questions about digital campaign tools.
• Explain platform processes and practical troubleshooting steps.
• Identify recurring issues and share relevant feedback.
• Keep customer records accurate and complete.

What you'll need

Fluent English ; previous paid campaign management experience ; experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.