Subscriber Support & AI Features Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal allowance on prepaid card

22 days annual leave

Holiday compensation for public days

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking customer support agent for a leading tech company's premium subscription service. You will assist with subscriptions, manage accounts, guide users through features and AI capabilities, and troubleshoot issues to ensure a top-tier user experience.

The role operates 07:00–22:00 on a rotating schedule, totaling 40 hours per week. It is a fixed-term contract for 12 months with potential permanency after two years, under Portuguese law,

Qualifications

• Assist English-speaking subscribers with subscription options and account management.
• Troubleshoot technical issues to ensure a smooth service.
• Guide users through exclusive features and AI capabilities.

Responsibilities

• Assist subscribers with subscription options and account management.
• Help users manage sign-ups, renewals, billing and plan tiers.
• Make outbound calls to resolve inquiries and personalize the support experience.
• Educate subscribers on exclusive features and AI capabilities to maximize value.
• Monitor user feedback to spot trends and minimize service disruptions.

Job description

Cross Border Talents in Lisbon is seeking an English-speaking customer support agent for a leading tech company's premium subscription service. You will assist with subscriptions, manage accounts, guide users through features and AI capabilities, and troubleshoot issues to ensure a top-tier user experience.

The role operates 07:00–22:00 on a rotating schedule, totaling 40 hours per week. It is a fixed-term contract for 12 months with potential permanency after two years, under Portuguese law,