English Customer Support Specialist – Digital Subscriptions

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a customer operations specialist to guide premium subscribers through account questions, billing and feature usage. You will join an international team and help customers maximize their digital service experience.

You will handle subscription inquiries, assist with account settings and explain AI features in clear, customer-friendly language. Fluent English is required; on-site work in Lisbon.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Ability to follow procedures and manage customer information accurately.
• Comfort using computers and digital tools.

Responsibilities

• Answer questions about subscription sign-up, renewal, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple, customer-friendly language.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Job description

Helping people get more from the apps they use every day. In this Lisbon-based role, you'll guide premium subscribers through account questions, billing and digital features while building your customer-service experience in an international team.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Answer questions about subscription sign-up, renewal, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple, customer-friendly language.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.