Subscription Support Specialist – International Technology Project

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer operations specialist to support premium subscribers across digital channels. You will help subscribers understand their membership, resolve account or technical questions, and share feedback with internal teams.

Join an international team, thrive on clear communication, active listening and problem-solving, and grow your experience in a global digital service environment.

Qualifications

• Fluent English, written and spoken, with clear communication and active listening.
• Customer-focused mindset and confidence using computers and digital tools.
• Practical problem-solving skills and ability to follow procedures accurately.

Responsibilities

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with the relevant internal teams.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Tools

Basic computer skills

Job description

Bring your communication skills to a role where social platforms, messaging and AI-powered tools meet customer care. Help subscribers resolve issues and understand the value of their membership.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with the relevant internal teams.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

• Location: Lisbon, Portugal.
• Work model: On-site at the TP Open site.