Customer Experience Specialist – English Market

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking customer support specialist to help subscribers navigate subscription options, manage sign-ups and renewals, and resolve billing questions. This on-site role focuses on delivering friendly, clear assistance across the premium digital service.

You will also guide users through AI-powered features, troubleshoot technical issues, and make targeted outbound calls to follow up on inquiries while gathering feedback to drive

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Job description

Location

Lisbon, Portugal (On-site)

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues. The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.