English Customer Operations Specialist – Premium Membership

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer operations specialist to support subscribers of a premium digital service. You will help users understand their subscription, maximize features, and resolve account or technical questions.

The role combines troubleshooting with product guidance in a fast-paced, international team. The position requires strong English communication, problem-solving ability, and a customer-focused mindset.

Qualifications

• Fluent English with strong written and spoken communication.
• Clear communication and active listening skills are essential.
• Customer-focused mindset and professional attitude are required.
• Comfort with computers and digital tools and following defined procedures.

Responsibilities

• Serve as the main point of contact for subscribers needing assistance.
• Explain account options and subscription features clearly.
• Troubleshoot issues and escalate when outside scope.
• Make proactive outreach calls to improve resolution times.

Skills

Fluent English

Clear communication

Active listening

Digital tools proficiency

Problem solving

Data handling

Tools

CRM software

Job description

Work with a well-known international technology ecosystem and help customers get the best out of a paid subscription. This role combines customer support, practical troubleshooting and product guidance.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Act as a point of contact for subscribers who need help with a premium service.

Provide clear information about account options and subscription features.

Troubleshoot reported issues and elevate cases outside your scope.

Make proactive calls when they can improve resolution.

What you’ll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.

Working hours: Day shifts scheduled between 07:00 and 22:00