Digital Services Customer Experience Representative

Cross Border Talents; Lisboa; Vor Ort; EUR 23.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking a customer operations associate to support subscribers of a premium digital service. You will help customers understand their subscription, navigate settings, and resolve account or technical questions, ensuring confident use of premium features.

This on-site role requires strong English communication, active listening, and a customer-focused mindset to deliver clear, helpful support in a global digital environment.

Qualifikationen

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Aufgaben

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

Kenntnisse

Fluent English

Clear communication

Active listening

Customer focus

Problem solving

Jobbeschreibung

Make everyday digital experiences smoother. You'll support subscribers with payments, renewals, plan options and technical questions, helping them use their premium services with confidence.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.