Customer Experience Advisor – Premium Technology Services

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 28,000; Full time

Job summary

Cross Border Talents is looking for an English-speaking subscriber support specialist in Lisbon to help members manage their digital subscription, resolve account and payment questions, and explore features.

You will work on-site at the TP Open site in Lisbon, collaborating with an international team and using clear communication to guide customers through plans, renewals, and troubleshooting.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Follow procedures

Job description

Are you curious about technology and enjoy making complicated things simple? Support English-speaking subscribers with their digital membership, from subscription changes to troubleshooting and discovering useful features.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.