Customer Support Advisor – Social and AI Features

Cross Border Talents; Lisboa; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking an English-speaking customer operations agent to help subscribers manage their accounts across a connected app ecosystem. You will respond via phone, email or chat, explain features, and resolve routine questions about plans and payments.

This on-site role offers exposure to a global digital service and a collaborative team. You will follow procedures, maintain clear case notes, and contribute to smooth user experiences across social, messaging and AI

Qualifikationen

• Fluent English is required.
• Clear communication and active listening are essential.
• Customer-focused mindset is important.
• Proficiency with computers and digital tools is expected.
• Strong problem-solving skills are needed.
• Ability to follow procedures and keep customer data accurate.

Aufgaben

• Respond to customer questions by phone, email or chat as assigned.
• Explain product features and subscription benefits.
• Assist users with payments, plans and account inquiries.
• Follow up on unresolved issues and maintain clear case notes.

Kenntnisse

Fluent English

Clear communication

Active listening

Customer focus

Digital proficiency

Problem solving

Data accuracy

Jobbeschreibung

Enjoy solving problems and explaining technology in a friendly way? Join a team supporting customers with subscription management, account access and features across a connected app ecosystem.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Respond to customer questions by phone, email or chat, depending on the channel assigned.

Explain product functionality and subscription benefits.

Support users with payment, plan and account enquiries.

Follow up on unresolved issues and maintain clear case notes.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.