English-Speaking Customer Care Agent – Digital Products

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a customer operations specialist to help subscribers navigate a premium digital service. You will handle billing questions, account settings, and feature inquiries, communicating clearly in English.

You will join an international team, manage customer contacts about subscriptions, explain renewal procedures, and record cases accurately. On-site role at TP Open site in Lisbon, with a focus on practical problem solving and excellent service.

Qualifications

• Fluent English with excellent verbal and written communication.
• Strong interpersonal and listening skills to understand customer needs.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Manage customer contacts relating to subscription services and digital products.
• Clarify billing, renewal and account-management procedures.
• Help users understand and use premium features.
• Record cases accurately and efficiently.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem solving

Job description

Help customers feel confident using a premium digital service. You'll be the person who makes billing, account settings and product features easier to understand, while delivering thoughtful support in English.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Manage customer contacts relating to subscription services and digital products.

Clarify billing, renewal and account-management procedures.

Help users understand and use premium features.

Record cases accurately and escc?

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Language: Fluent English, written and spoken.

Work model: On-site at the TP Open site.