English Customer Service Rep – Lisbon

Cbtalents; Lisboa; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Resumo da oferta

Cbtalents is seeking an English-speaking Customer Service Representative to join a customer support project in Lisbon, on-site. The role involves helping small and medium-sized businesses via phone, chat and email, addressing questions about products, services, and tools.

Requirements include English at C2 level, strong communication, customer-focus, and the ability to work across channels in a fast-paced environment. Training is paid, with 40-hour weeks and rotating shifts in Lisbon, Portugal.

Qualificações

• Fluency in English (C2) is required.
• Excellent verbal and written communication skills.
• Customer-focused and empathetic approach is essential.
• Strong problem-solving and active listening abilities.
• Comfortable handling interactions across phone, chat, and email channels.
• Ability to thrive in a fast-paced environment.
• Good teamwork and adaptability in a dynamic setting.

Responsabilidades

• Provide professional customer support through phone, chat and email.
• Assist customers with product and service-related questions.
• Support customers with online tools and advertising-related services.
• Handle customer concerns and provide appropriate solutions.
• Maintain a positive and professional customer experience.
• Follow established processes and quality standards.

Conhecimentos

English C2

Verbal & written comms

Customer focus

Empathy

Problem solving

Listening skills

Multichannel support

Teamwork & adaptability

Descrição da oferta de emprego

Role Overview

We are looking for an English-speaking Customer Service Representative to join a customer support project in Lisbon.

The role involves supporting small and medium-sized businesses through phone, chat and email, providing assistance with products, services and related tools.

Key Responsibilities

• Provide professional customer support through phone, chat and email.
• Assist customers with product and service-related questions.
• Support customers with online tools and advertising-related services.
• Handle customer concerns and provide appropriate solutions.
• Maintain a positive and professional customer experience.
• Follow established processes and quality standards.

Requirements

• English proficiency at C2 level.
• Strong verbal and written communication skills.
• Customer-focused and empathetic approach.
• Good problem-solving and listening skills.
• Comfortable handling customer interactions across different channels.
• Ability to work in a fast-paced environment.
• Good teamwork and adaptability.

Work Conditions

• Location: Lisbon, Portugal
• Work model: On-site
• Schedule: 40 hours per week
• Working hours: 8 hours per day
• Shifts: Rotational shifts
• Training: Paid training provided

Work Authorization

Candidates must have the legal right to work in Portugal and be able to provide valid documentation confirming their work authorization.