English-Speaking Customer Support Agent

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal card

Holiday and Christmas allowances

22 days annual leave

International multicultural enviroment

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Customer Service Representative to join an international team. You will support SMB clients via chat, email and phone, providing pre- and post-sales assistance and helping clients use advertising tools effectively.

Ideal candidates are fluent in English (C1), team players, quick learners, and comfortable with digital tools. The role requires relocation to Lisbon and offers a 12-month contract with potential permanency after two years.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a strong team player.
• Fast learner, comfortable with digital tools.
• Previous customer support, sales or BPO experience is an advantage.
• Willingness to relocate to Lisbon.

Responsibilities

• Support SMB clients via chat, email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses of a leading global technology company, helping them grow through online advertising tools. You will be in contact with clients by chat, email and phone.

Key Responsibilities

• Support SMB clients via chat, email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Requirements

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a strong team player
• Fast learner, comfortable with digital tools
• Previous customer support, sales or BPO experience is an advantage
• Willingness to relocate to Lisbon

What We Offer

• Paid, comprehensive training in English
• 12-month contract, with a permanent contract after 2 years
• Private health and dental insurance
• Meal card, plus holiday and Christmas allowances
• 22 days of annual leave
• International, multicultural environment with career growth