Customer Service Representative (English Speaking)

Cross Border Talents; Lisboa; Vor Ort; EUR 15.000 - 17.000; Vollzeit

Benefits dieser Stelle

Paid training

Private health & dental insurance

Meal card

22 days annual leave

Career growth in international enviro

Zusammenfassung

Cross Border Talents in Lisbon is seeking an English-speaking Customer Service Representative to join an international team, supporting SMBs with online advertising tools via chat, email and phone.

This on-site role offers paid training, a 12-month contract with potential permanent status, private health and dental insurance, meal card, 22 days annual leave, and a multicultural environment with opportunities for career growth.

Qualifikationen

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a strong team player.
• Fast learner, comfortable with digital tools.
• Previous customer support, sales or BPO experience is an advantage.
• Willingness to relocate to Lisbon.

Aufgaben

• Support SMB clients via chat, email and phone.
• Provide pre- and post-sales support.
• Assist clients with products and tools to improve their experience.
• Help expand the self-serve advertising client base.
• Handle sensitive information and de-escalate situations when needed.

Kenntnisse

English (C1)

Team player

Fast learner

Empathetic

Digital tools

Jobbeschreibung

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses of a leading global technology company, helping them grow through online advertising tools. You will be in contact with clients by chat, email and phone.

Key Responsibilities

• Support SMB clients via chat, email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Requirements

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a strong team player
• Fast learner, comfortable with digital tools
• Previous customer support, sales or BPO experience is an advantage
• Willingness to relocate to Lisbon

What We Offer

• Paid, comprehensive training in English
• 12-month contract, with a permanent contract after 2 years
• Private health and dental insurance
• Meal card, plus holiday and Christmas allowances
• 22 days of annual leave
• International, multicultural environment with career growth