English-Speaking Customer Support Agent - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Training in English

Contract after 2 years

Health insurance

Meal card

Leave & holiday allowances

Career growth

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking Customer Service Representative to join an international team. You will support SMB clients via chat, email and phone to help them grow through online advertising tools, with a focus on delivering excellent service.

Ideal candidates will have exceptional English, be empathetic and team-spirited, and be comfortable with digital tools. The role requires relocation to Lisbon and offers 12-month contract with potential permanent

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a strong team player.
• Fast learner, comfortable with digital tools.
• Willingness to relocate to Lisbon.
• Previous customer support, sales or BPO experience is an advantage.

Responsibilities

• Support SMB clients via chat, email and phone.
• Provide pre- and post-sales support.
• Assist clients with products and tools to improve their experience.
• Help expand the self-serve advertising client base.
• Handle sensitive information and de-escalate situations when needed.

Skills

English proficiency

Team player

Fast learner

Customer support experience

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses of a leading global technology company, helping them grow through online advertising tools. You will be in contact with clients by chat, email and phone.

Key Responsibilities

• Support SMB clients via chat, email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Requirements

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a strong team player
• Fast learner, comfortable with digital tools
• Previous customer support, sales or BPO experience is an advantage
• Willingness to relocate to Lisbon

What We Offer

• Paid, comprehensive training in English
• 12-month contract, with a permanent contract after 2 years
• Private health and dental insurance
• Meal card, plus holiday and Christmas allowances
• 22 days of annual leave
• International, multicultural environment with career growth