English Speaking Customer Service Rep.

CB Talents SP; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive and multicultural team culture

Job summary

CB Talents SP in Lisbon is currently hiring Customer Service Representatives to provide high-quality support in a structured environment. You will handle inquiries via phone, email, and chat, assisting customers and resolving issues.

This role offers competitive salary, performance bonuses, and the chance to grow within a supportive multicultural team.

Qualifications

• Strong communication and problem-solving skills.
• Customer-oriented mindset with ability to work in structured support environments.
• Previous customer service experience is an advantage but not mandatory.

Responsibilities

• Handle customer inquiries via phone, email, and chat in English.
• Provide accurate and timely customer support.
• Assist customers with issue resolution and service-related questions.
• Escalate complex cases to relevant internal teams when required.
• Maintain proper documentation of customer interactions.
• Ensure high standards of customer satisfaction and service quality.

Skills

English communication skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment.

This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

• Handle customer inquiries via phone, email, and chat in English
• Provide accurate and timely customer support
• Assist customers with issue resolution and service-related questions
• Escalate complex cases to relevant internal teams when required
• Maintain proper documentation of customer interactions
• Ensure high standards of customer satisfaction and service quality

Requirements

• English communication skills required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities in an international environment
• Supportive and multicultural team culture

If you are interested in building your career in customer service within an international team based in Lisbon, we would like to hear from you.