Customer Service Representative – English Speaking

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Representative to be the first point of contact for customers in Lisbon, Portugal. The role is onsite and requires excellent English communication, a friendly and proactive approach, and a commitment to delivering high-quality support.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain customer records with confidentiality. The ideal candidate is empathetic, patient, and able to work well in a collaborative team

Qualifications

• Fluent English skills at level C1 or higher.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent teamwork and collaboration abilities.
• Ability to manage difficult conversations and de-escalate situations.
• Comfortable handling confidential information.
• Quick learner with new tools and processes.
• Customer-oriented mindset.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate, timely, and professional assistance to customers.
• Understand customer needs and offer appropriate solutions.
• Handle customer complaints with empathy and professionalism.
• Use de-escalation techniques when necessary.
• Maintain accurate customer records and handle sensitive information confidentially.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Skills

Fluent English

Empathetic attitude

Interpersonal skills

Team player

De-escalation

Confidential data handling

Adaptability

Problem solving

Job description

Customer Service Representative – English Speaking

Location: Lisbon, Portugal
Work Model: Onsite
Language: English (C1 level minimum)

About the Role

We are looking for an enthusiastic, customer-focused Customer Service Representative to join our team onsite in Lisbon, Portugal.

In this role, you will be the first point of contact for customers, providing professional, friendly, and efficient support. You will assist customers with their inquiries, identify solutions, and ensure a positive customer experience through excellent communication and problem-solving skills.

If you are empathetic, proactive, and enjoy helping people, this could be the perfect opportunity for you!

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and/or chat.
• Provide accurate, timely, and professional assistance to customers.
• Understand customer needs and offer appropriate solutions.
• Handle customer complaints and challenging situations with empathy and professionalism.
• Use effective communication and de-escalation techniques when necessary.
• Maintain accurate customer records and handle sensitive information with confidentiality.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Requirements & Qualifications

• Fluent English skills (C1 level minimum), with exceptional verbal and written communication abilities.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent team player with a collaborative mindset.
• Ability to manage difficult conversations and de-escalate challenging situations.
• Comfortable handling confidential and sensitive customer information.
• Quick learner with the ability to adapt to new tools, systems, and processes.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work onsite in Lisbon, Portugal.

What We Are Looking For

We are looking for someone who is passionate about delivering excellent customer service, enjoys interacting with people, and can remain calm and professional under pressure.