English-Speaking Customer Support Representative – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 38 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon seeks a customer support specialist to assist small and medium-sized business clients via phone, chat and email. You will help customers use digital advertising products and tools, delivering a warm, empathetic service with excellent English communication.

The role focuses on pre- and post-sales support, ensuring high satisfaction and clear guidance through the tools. On-site in Lisbon, 40 hours/week with rotational shifts, training in English will precede daily

Qualificações

• English C1 level minimum
• Excellent spoken English with clear pronunciation
• Strong written and verbal communication
• Customer-focused, empathetic and helpful approach
• Ability to de-escalate difficult situations
• Comfortable handling sensitive information
• Fast learner and team player
• EU passport or valid work authorization for Portugal
• Available to work on-site in Lisbon

Responsabilidades

• Assist business customers through phone, chat and email
• Provide pre- and post-sales customer support
• Support users with products and online tools
• Help resolve customer questions and issues
• Deliver an excellent customer experience
• Maintain strong customer satisfaction levels

Conhecimentos

English proficiency

Communication

Customer focus

Empathy

De-escalation

Team player

EU work authorization

On-site Lisbon

Descrição da oferta de emprego

Main Requirements

• English C1 minimum
• Excellent spoken English with clear and easilyunderstandable pronunciation
• Strong written and verbal communication
• Customer-focused, empathetic and helpful approach
• Ability to de-escalate difficult situations
• Comfortable handling sensitive information
• Fast learner and team player
• EU passport or valid work authorization for Portugal
• Available to work on-site in Lisbon

About the Role
You will provide customer support to small and medium-sized business clients through phone, chat and email, helping them use digital advertising products and tools effectively.

This is a customer-service-focused position, so a warm communication style, empathy and excellent spoken English are particularly important.

Key Responsibilities

• Assist business customers through phone, chat and email
• Provide pre- and post-sales customer support
• Support users with products and online tools
• Help resolve customer questions and issues
• Deliver an excellent customer experience
• Maintain strong customer satisfaction levels

Schedule & Work Model

• Lisbon, Portugal
• On-site
• 40 hours/week
• Rotational shifts
• Exact schedule confirmed during the recruitment process

Training
Around 15 working days, 8 hours/day, conducted in English.

Eligibility
Applicants must hold an EU passport or valid work authorization for Portugal.