Customer Service Representative - English

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Team leader support

Job summary

Cross Border Talents in Lisbon, Portugal is hiring English-speaking customer service representatives to support an international client. You will handle inbound and outbound contacts with care and accuracy, using English daily to resolve inquiries.

The role demands a professional, friendly communication style and the ability to work with multiple systems. Training, team guidance, and career progression are offered in a multicultural environment.

Qualifications

• Fluent English required.
• Strong written and spoken communication.
• Professional, friendly demeanor.
• Comfort with multiple systems and tools.
• Reliable and detail-oriented.

Responsibilities

• Answer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Fluent English

Clear communication

Customer service

Tech savvy

Team player

Calm under pressure

Multitasking

Job description

Looking for English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.