English Customer Experience Specialist (Lisbon)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Dental insurance

22 days holiday

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

You will undergo paid training in English (around 15 working days) and handle chat, email and phone support. The role offers a 12-month contract with a path to permanent after 2 years, health and dental insurance after signing, and 22 holidays plus a holiday compensation day.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations, with good de-escalation skills.

Responsibilities

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction).

Skills

Fluent English

Empathetic

Team player

De-escalation skills

Job description

Savior Artigos Texteis Lda in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

You will undergo paid training in English (around 15 working days) and handle chat, email and phone support. The role offers a 12-month contract with a path to permanent after 2 years, health and dental insurance after signing, and 22 holidays plus a holiday compensation day.