English Customer Expert

CB Talents; Lisboa; Hybrid; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Training in English

22 days of holiday

Temporary to permanent contract path

Salary simulation included

Job summary

CB Talents in Lisbon is looking for Customer Experts (English Market) to support small and medium businesses for a global leader in social media and digital advertising technology. You will engage with customers via chat, email and phone, helping them get the most from self-serve advertising, while delivering high CSAT scores.

The role includes a 12-month contract with a path to permanence and health coverage after signing.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations with good de-escalation skills.
• Comfortable handling sensitive information.
• A fast learner.

Responsibilities

• Support SMEs by chat, email and phone.
• Help customers maximise self-serve digital advertising.
• Provide pre- and post-sales, product and tool support.
• Create great customer experiences with a focus on CSAT.

Skills

Excellent English

Customer service

Job description

Fluent in English and curious about tech? Your next career move is in Lisbon.

We're hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

What you'll get

• - Paid training in English (around 15 working days), where you learn the tools, the products and how to handle chat, email and phone support
• - Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
• - A 12-month contract with a path to a permanent contract after 2 years
• - Private health and dental insurance after contract signature
• - 22 days of holiday, plus a compensation day if you work on a Portuguese public holiday
• -Experience with a global tech brand and an international team

What you'll do

You'll be the helpful voice behind small businesses' growth online:

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction), so your empathy and warm tone really count

Who we're looking for

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a real team player
• Calm in tricky situations, with good de-escalation skills
• Comfortable handling sensitive information
• A fast learner

Good to know

40 hours/week (8 hours/day plus a 1-hour lunch break) on a rotating shift pattern. Your recruiter will share schedule details during the process.

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