English Customer Expert | Lisbon | Fresh Graduate Welcome

Cross Border Talents; Lisboa; In loco; EUR 13.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Salary simulation

Contract after 2 years

Health and dental insurance

22 days holiday

Meal allowance

International team experience

Descrizione del lavoro

Cross Border Talents in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

You will manage chat, email and phone requests, help customers maximise self-serve advertising, and deliver pre- and post-sales support. The role offers a 12‑month contract with potential to go permanent, paid training, private health and dental insurance, 22 days of holiday and a meal allowance.

Competenze

• Fluent written and spoken English (C1 minimum).
• Empathetic, helpful and a true team player.
• Calm under pressure with strong de-escalation skills.
• Comfortable handling sensitive information.

Mansioni

• Support SMBs by chat, email and phone to help them grow online.
• Assist customers in getting the most from self-serve digital advertising.
• Provide pre- and post-sales, product and tool support.
• Create great customer experiences with a focus on CSAT.

Conoscenze

English proficiency

Empathy

Customer service

Team player

De-escalation

Descrizione del lavoro

Fluent in English and curious about tech? Your next career move is in Lisbon.

We're hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

What you'll get

• - Paid training in English (around 15 working days), where you learn the tools, the products and how to handle chat, email and phone support
• - Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
• - A 12-month contract with a path to a permanent contract after 2 years
• - Private health and dental insurance after contract signature
• - 22 days of holiday, plus a compensation day if you work on a Portuguese public holiday
• -Experience with a global tech brand and an international team

What you'll do

You'll be the helpful voice behind small businesses' growth online:

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction), so your empathy and warm tone really count

Who we're looking for

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a real team player
• Calm in tricky situations, with good de-escalation skills
• Comfortable handling sensitive information
• A fast learner

Good to know

40 hours/week (8 hours/day plus a 1-hour lunch break) on a rotating shift pattern. Your recruiter will share schedule details during the process.

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