English Customer Expert | Lisbon | Fresh Graduate Welcome

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Dental insurance

22 days holiday

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

You will undergo paid training in English (around 15 working days) and handle chat, email and phone support. The role offers a 12-month contract with a path to permanent after 2 years, health and dental insurance after signing, and 22 holidays plus a holiday compensation day.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations, with good de-escalation skills.

Responsibilities

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction).

Skills

Fluent English

Empathetic

Team player

De-escalation skills

Job description

Fluent in English and curious about tech? Your next career move is in Lisbon.

We're hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology.

What You'll Get

• Paid training in English (around 15 working days), where you learn the tools, the products and how to handle chat, email and phone support
• Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
• A 12-month contract with a path to a permanent contract after 2 years
• Private health and dental insurance after contract signature
• 22 days of holiday, plus a compensation day if you work on a Portuguese public holiday
• Experience with a global tech brand and an international team

What You'll Do

You'll be the helpful voice behind small businesses' growth online:

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction), so your empathy and warm tone really count

Who We're Looking For

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a real team player
• Calm in tricky situations, with good de-escalation skills
• Comfortable handling sensitive information
• A fast learner

Good to know

40 hours/week (8 hours/day plus a 1-hour lunch break) on a rotating shift pattern. Your recruiter will share schedule details during the process.