Dutch Travel Customer Specialist Onsite - Relocation

Innopath Consulting Lda; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Job summary

Innopath Consulting Lda in Lisbon is seeking a Customer Specialist to assist customers with orders, accounts and products across phone, email, and live chat. You will provide clear information and tailored solutions to ensure a positive experience.

The role requires fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residence, strong communication, and a proactive, organized approach. Relocation support and health-insurance benefits are offered.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.
• Proactive, organized, detail-focused and eager to learn.
• Interest in professional growth within the Travel industry.

Responsibilities

• Handle inquiries related to orders, accounts, products and services.
• Communicate via phone, email, live chat and other channels.
• Understand customer needs and provide tailored solutions.
• Record interactions and outcomes in internal systems.
• Collaborate with other departments to resolve requests.
• Identify recurring issues and communicate improvements.
• Stay informed about product updates and company policies.

Skills

Dutch (C1/C2)

English (B2)

Job description

Innopath Consulting Lda in Lisbon is seeking a Customer Specialist to assist customers with orders, accounts and products across phone, email, and live chat. You will provide clear information and tailored solutions to ensure a positive experience.

The role requires fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residence, strong communication, and a proactive, organized approach. Relocation support and health-insurance benefits are offered.