Dutch Customer Specialist - Lisbon (Relocation & Benefits)

Innopath Consulting Lda; Cascais; Sur place; EUR 21 000 - 31 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health & Life Insurance

Relocation Support

Résumé du poste

Innopath Consulting Lda is seeking a Customer Specialist to assist customers across orders, accounts, products, and services. You will engage via phone, email, live chat, and other channels to deliver clear information and tailored solutions, aiming for high customer satisfaction.

The role requires fluency in Dutch and English, EU citizenship or Portuguese residence, and strong communication and problem-solving skills.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.

Responsabilités

• Handle inquiries related to orders, accounts, products and services.
• Assist customers via phone, email, live chat and other channels.
• Resolve issues with patience and professionalism.
• Guide customers through systems, processes and options.
• Record interactions and outcomes in internal tools.
• Coordinate with other departments to escalate issues.
• Identify recurring concerns and provide feedback for improvement.
• Stay informed about product updates and policies.

Connaissances

Dutch

English

Description du poste

Innopath Consulting Lda is seeking a Customer Specialist to assist customers across orders, accounts, products, and services. You will engage via phone, email, live chat, and other channels to deliver clear information and tailored solutions, aiming for high customer satisfaction.

The role requires fluency in Dutch and English, EU citizenship or Portuguese residence, and strong communication and problem-solving skills.