Dutch Speaking Customer Specialist - Lisbon (Relocation)

Innopath Consulting Lda; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to join its diverse, international team in Portugal. You will assist customers with orders, accounts, products, services, and general inquiries via phone, email, live chat, and other digital channels.

You will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure satisfaction. Relocation support and competitive compensation accompany the role, with onsite work in Portugal.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication.
• Analytical thinking with practical problem-solving.
• Customer-oriented, proactive and organized.

Responsibilities

• Handle inquiries related to orders, accounts, products, and services across channels (phone, email, live chat).
• Understand customer needs and provide clear information and tailored solutions.
• Address complaints with patience and professionalism to reach resolution.
• Assist customers navigating systems, processes, products, and service options.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests.
• Identify recurring concerns and communicate feedback to improve service quality.
• Stay informed about product updates, policies, and procedures through training.

Skills

Dutch fluency

English proficiency

Customer service

Communication

Job description

Innopath Consulting Lda is seeking a Customer Specialist to join its diverse, international team in Portugal. You will assist customers with orders, accounts, products, services, and general inquiries via phone, email, live chat, and other digital channels.

You will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure satisfaction. Relocation support and competitive compensation accompany the role, with onsite work in Portugal.