Dutch Client Services Specialist in Lisbon — Onsite

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Onsite work environment

Relocation package

Job summary

Cross Border Talents in Lisbon is seeking a Dutch Client Services Specialist to support customers across phone, chat, email and social media, with a focus on accounts, technical support and financial matters.

The role offers relocation support, a meal allowance, health and life insurance, and a welcoming onsite office. Fluency in Dutch (C2) and 0-1 year experience are required, EU citizenship or Portuguese residency, and a willingness to learn.

Qualifications

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, chat, email, and social media.
• Resolve issues related to account setup, verification, logins, financial concerns, and technical challenges.
• Serve as a trusted advisor, especially for clients in the sports industry.
• Respond promptly to customer inquiries, feedback, and concerns.
• Foster strong client relationships with clear and effective communication.
• Uphold high service standards in line with company policies.
• Propose process improvements to enhance the customer experience.

Skills

Dutch language (C2)

Communication skills

Analytical skills

Leadership

Eagerness to learn

Job description

Cross Border Talents in Lisbon is seeking a Dutch Client Services Specialist to support customers across phone, chat, email and social media, with a focus on accounts, technical support and financial matters.

The role offers relocation support, a meal allowance, health and life insurance, and a welcoming onsite office. Fluency in Dutch (C2) and 0-1 year experience are required, EU citizenship or Portuguese residency, and a willingness to learn.