Dutch Client Services Specialist in Lisbon — Onsite

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Onsite work environment

Relocation package

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Dutch Client Services Specialist to support customers across phone, chat, email and social media, with a focus on accounts, technical support and financial matters.

The role offers relocation support, a meal allowance, health and life insurance, and a welcoming onsite office. Fluency in Dutch (C2) and 0-1 year experience are required, EU citizenship or Portuguese residency, and a willingness to learn.

Qualificações

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Deliver exceptional support via phone, chat, email, and social media.
• Resolve issues related to account setup, verification, logins, financial concerns, and technical challenges.
• Serve as a trusted advisor, especially for clients in the sports industry.
• Respond promptly to customer inquiries, feedback, and concerns.
• Foster strong client relationships with clear and effective communication.
• Uphold high service standards in line with company policies.
• Propose process improvements to enhance the customer experience.

Conhecimentos

Dutch language (C2)

Communication skills

Analytical skills

Leadership

Eagerness to learn

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Dutch Client Services Specialist to support customers across phone, chat, email and social media, with a focus on accounts, technical support and financial matters.

The role offers relocation support, a meal allowance, health and life insurance, and a welcoming onsite office. Fluency in Dutch (C2) and 0-1 year experience are required, EU citizenship or Portuguese residency, and a willingness to learn.