Dutch Customer Specialist — Travel Support & Growth

Innopath Consulting Lda; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to assist international customers with inquiries related to orders, accounts, products, and services. You will handle interactions via phone, email, live chat, and other digital channels, delivering clear information and tailored solutions to ensure a positive customer experience.

The role requires fluency in Dutch (C1/C2) and English (B2), EU citizenship or a valid Portuguese residence permit, and a proactive, organized approach to

Qualifications

• Fluent in Dutch and English as specified in the job posting.
• Demonstrates strong customer service orientation and problem-solving abilities.
• Excellent verbal and written communication skills are required.

Responsibilities

• Handle inquiries related to orders, accounts, products, services and general requests.
• Understand customer needs and provide tailored solutions to ensure satisfaction.
• Record interactions and outcomes accurately in internal systems and support tools.
• Coordinate with other departments to investigate issues and resolve requests.

Skills

Dutch (C1/C2)

English (B2)

Customer service mindset

Problem solving

Job description

Innopath Consulting Lda is seeking a Customer Specialist to assist international customers with inquiries related to orders, accounts, products, and services. You will handle interactions via phone, email, live chat, and other digital channels, delivering clear information and tailored solutions to ensure a positive customer experience.

The role requires fluency in Dutch (C1/C2) and English (B2), EU citizenship or a valid Portuguese residence permit, and a proactive, organized approach to