Dutch-Speaking Tier 1 EV Charger Tech Support

Cloudheight Solutions; Lisboa; Hybrid; EUR 9,647 - 11,556; Full time

Benefits offered by this job

Meal Allowance

Transport Allowance

Health insurance after 30 days

Bonus and allowances based on performance

Job summary

A growing technology company in Lisbon seeks a Tier 1 Technical Support Specialist. This role involves assisting customers with electric vehicle charging stations, troubleshooting issues, and providing clear communication. Candidates should be fluent in Dutch and English, with a high school diploma. The position offers a competitive salary and benefits package, including allowances for language and meals.

Qualifications

• Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
• Basic understanding of electrical systems, IoT devices, and network troubleshooting.
• Familiarity with EV charging standards and protocols is an advantage.

Responsibilities

• Respond to customer inquiries regarding EV charger functionality and usage.
• Perform initial diagnostics on charging stations.
• Guide customers through standard troubleshooting steps.

Skills

Technical support

Troubleshooting

Fluency in Dutch

Proficiency in English

Customer service

Education

High school diploma or equivalent

Technical training or certifications in IT, electronics, or automotive systems

Tools

CRM systems

MS Dynamics 365 Customer Service

Job description

A growing technology company in Lisbon seeks a Tier 1 Technical Support Specialist. This role involves assisting customers with electric vehicle charging stations, troubleshooting issues, and providing clear communication. Candidates should be fluent in Dutch and English, with a high school diploma. The position offers a competitive salary and benefits package, including allowances for language and meals.