Technical Support Specialist with Dutch in Lisbon

smart-recruitments; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance after probation

Full training provided

Meal allowance

Resumo da oferta

SmartRecruitments in Lisbon is seeking a Dutch-speaking Tier 1 Technical Support Specialist to assist users of a global EV charging platform. You will respond to inquiries, perform basic diagnostics, and escalate complex issues while documenting findings for knowledge management.

Successful candidates will have Dutch and English proficiency, a high school diploma, and experience in a customer-facing technical role.

Qualificações

• Fluent in Dutch and proficient in English.
• High school diploma; technical training or certifications are a plus.
• Experience in a customer-facing technical support role.

Responsabilidades

• Respond to inquiries via phone, email, or chat about EV charger functionality.
• Perform initial diagnostics on charging stations and guide through troubleshooting steps.
• Escalate complex issues to Tier 2 or field service teams with proper documentation.
• Log interactions and findings in the ticketing system and monitor trends.
• Stay updated with latest EV chargers, firmware, and support procedures.

Conhecimentos

Dutch language

English proficiency

Customer service mindset

Strong communication

Formação académica

High school diploma

Technical training or IT/electronics/automotive certifications

Ferramentas

MS Dynamics 365

CRM systems

Descrição da oferta de emprego

Technical Support Specialist with Dutch in Lisbon

We are currently looking for Dutch-speaking Tier 1 TechnicalSupport Specialist to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Dutchand English, this role could be your next big move.

Job Summary

As a Level 1 Technical Support Specialist in our eMobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation. You will contribute to the efficient operation of our EV charging infrastructure.

Main Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Candidate Profile

• Fluency in Dutchand proficient in English.
• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
• Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
• Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift-based environment, including weekends and holidays.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Work Schedule:

• Monday-Friday (8:00-17:00) shifts are in-office; all other shifts are remote.

Compensation & Benefits Package

• Basic Salary: EUR 950.00 gross/month
• Meal Allowance of EUR 10.20 per day worked - up to EUR 224.40/month
• Full training provided and paid
• Health insurance after probation period

Why Apply?

• Join a fast-growing and reputable company in the customerexperience space.
• Support a global tech brand with a dynamic and collaborativeteam.
• Receive extensive training and real opportunities for careergrowth.
• Enjoy a competitive salary and attractive benefitspackage.

If you're fluent in Dutch, tech-savvy, and eager to helpcustomers solve technical problems — we’d love to hearfrom you!

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