Dutch & German Tech Support for EV Charging

Cloudheight Solutions; Lisboa; Hybrid; EUR 10,602 - 15,066; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance after 30 days

Fully paid training

Job summary

A growing technology company in Lisbon is looking for a Tier 1 Technical Support Specialist fluent in Dutch and German. This role focuses on troubleshooting and customer support for electric vehicle charging. Responsibilities include responding to customer inquiries, diagnosing issues, and ensuring high-quality service. The position offers competitive compensation including a base salary of €950 gross/month, language allowance, and benefits. Ideal for tech-oriented professionals seeking a rewarding opportunity.

Qualifications

• Experience in customer-facing technical support is preferred.
• Basic understanding of electrical systems and network troubleshooting.
• Familiarity with EV charging standards is an advantage.

Responsibilities

• Handle inquiries about EV charger functionality.
• Perform first-level diagnostics on issues.
• Guide customers through standard troubleshooting.

Skills

Fluency in Dutch

Fluency in German

Good command of English

Strong communication skills

Comfortable using CRM and ticketing systems

Education

High school diploma or equivalent

Tools

MS Dynamics 365 Customer Service

Job description

A growing technology company in Lisbon is looking for a Tier 1 Technical Support Specialist fluent in Dutch and German. This role focuses on troubleshooting and customer support for electric vehicle charging. Responsibilities include responding to customer inquiries, diagnosing issues, and ensuring high-quality service. The position offers competitive compensation including a base salary of €950 gross/month, language allowance, and benefits. Ideal for tech-oriented professionals seeking a rewarding opportunity.