German-Speaking EV Charging Tech Support (Hybrid Lisbon)

Cloudheight Solutions; Lisboa; Hybrid; EUR 9,647 - 11,556; Full time

Benefits offered by this job

Language Allowance

Meal Allowance

Transport Allowance

Health insurance

Job summary

A leading customer experience company is seeking a German-speaking Tier 1 Technical Support Specialist in Lisbon. The role involves providing technical assistance for EV charging stations and requires fluency in German and English, as well as proficiency in troubleshooting and customer support. The position offers a competitive salary, allowances, and opportunities for career growth within a dynamic team. It's a hybrid role with a rotating shift schedule, including in-office and remote work.

Qualifications

• Fluency in German and proficiency in English.
• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call center or eMobility environment.
• Basic understanding of electrical systems, IoT devices, and network troubleshooting.

Responsibilities

• Respond to customer inquiries regarding EV charger functionality.
• Perform initial diagnostics on charging stations.
• Guide customers through standard troubleshooting steps.
• Escalate unresolved or complex issues to Tier 2 support.
• Contribute to knowledge management and continuous improvement.
• Prioritize case handling based on service level agreements.
• Accurately log all support interactions.
• Monitor and report recurring technical issues.
• Stay current with the latest EV charger models.
• Ensure compliance with safety and operational standards.

Job description

A leading customer experience company is seeking a German-speaking Tier 1 Technical Support Specialist in Lisbon. The role involves providing technical assistance for EV charging stations and requires fluency in German and English, as well as proficiency in troubleshooting and customer support. The position offers a competitive salary, allowances, and opportunities for career growth within a dynamic team. It's a hybrid role with a rotating shift schedule, including in-office and remote work.