German Tech Support Specialist: EV Charging (Hybrid)

Cloudheight Solutions; Lisboa; Hybrid; EUR 9,647 - 11,556; Full time

Benefits offered by this job

Language Allowance (German + English)

Meal Allowance

Transport Allowance

Health insurance

Job summary

A leading tech support company is seeking a German-speaking Tier 1 Technical Support Specialist in the Lisbon area. This full-time position provides technical assistance for electric vehicle (EV) charging stations. Candidates should be tech-savvy, fluent in both German and English, and have experience in customer support. Responsibilities include troubleshooting EV chargers, guiding customers, and ensuring excellent service. A competitive salary package and valuable training opportunities are offered.

Qualifications

• Fluency in German and proficient in English.
• Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
• Basic understanding of electrical systems, IoT devices, and network troubleshooting.

Responsibilities

• Respond to customer inquiries regarding EV charger functionality.
• Perform initial diagnostics on charging stations.
• Guide customers through troubleshooting steps.

Skills

technical support

german

troubleshooting

english

Education

High school diploma or equivalent

Technical training or certifications in IT, electronics, or automotive systems

Tools

CRM and ticketing systems

MS Dynamics 365 Customer Service

Job description

A leading tech support company is seeking a German-speaking Tier 1 Technical Support Specialist in the Lisbon area. This full-time position provides technical assistance for electric vehicle (EV) charging stations. Candidates should be tech-savvy, fluent in both German and English, and have experience in customer support. Responsibilities include troubleshooting EV chargers, guiding customers, and ensuring excellent service. A competitive salary package and valuable training opportunities are offered.